CUSTOM ENGRAVING REQUESTS:

Please clearly indicate what you want engraved on each of your items in appropriate box when placing your order. DO NOT send this via email as it will get missed.
Custom Calibers will spell EXACTLY as you indicate. STENCIL fonts will be engraved in ALL CAPS and will be engraved in the same font size. E.g, if you request “Custom Calibers” you will receive “CUSTOM CALIBERS”.

Any cursive fonts will be engraved as shown in the font examples provided in the product images.

Custom Calibers try not to put a character limit on my products as each different type varies in size, but the longer the text the smaller the engraving will look. Be sure to double check spelling!


ALL OUR ITEMS ARE ONE-OFF HANDCRAFTED AND MADE TO ORDER ITEMS….

Because all our items are handmade to order by Custom Calibers, all items will not look 100% identical. An order placed this month might vary from an order placed last month. If you need your engraving to look the same for a wedding order or for multiple gifts, please order them at the same time.

– The Red/Blue/Purple candy clear powder coated Pens and Bottle openers will have some slight visible imperfections under the coating due to being decommissioned once fired bullets.

Custom Calibers strive to offer first class customer service and want every customer happy with their purchase. Should you for any reason not be satisfied, please contact us within 5-7 business days of receiving your order.


ABOUT YOUR UNIQUE ITEMS:

All painted items are professionally powder coated, not spray painted, a finish to last for years to come. They are made from real, once fired ammunition, making them completely safe, but you may notice small nicks or dings in the shell casings. We do screen them at many points during production to ensure the highest quality.


LAST MINUTE ORDER CHANGES:

Due to processing time, we cannot honour change requests to orders once we have started processing your order. Please make sure to double check and carefully review your order before submitting. Custom Calibers try our best to process orders almost immediately after being placed.

Please note we cannot send proofs of your design requests before shipping because of the volume of orders that we process. Proofs can however be sent for large corporate orders.

For corporate inquiry and pricing please email:

nathan@customcalibers.co.uk


HOW LONG CAN I EXPECT TO WAIT FOR MY ITEMS?:

Our Current lead time is 5-7 Business Days. Lead Time + Shipping Time = How long it takes for your order to arrive.

If you have a personal or specific deadline in mind (a Birthday or anniversary) PLEASE let us know either before you place your order or in the Customer notes section at Checkout and we will do our best to meet this deadline for you. This does not include your obvious Public Holidays like Christmas!

Once your order is shipped, expected shipping times are:
Within the U.k: 2-4 business days (Royal Mail 1st Class)
Outside the U.k: 1-2 Weeks (FedEx or ParcelForce International)

*50 Cal Bullet Bottle Openers ordered to American addresses will have to be sent via recorded UPS (5-7 working days) as most other couriers do not allow such items to be sent via Air due to prohibited item restrictions. *

Please note if your order falls on a Postal Holiday, it will be sent the next business day.


HOW DO I USE MY BESPOKE COUPON CODE?:

Restrictions apply to all promotions. Promotions are only effective during the specified date range and cannot be combined with other offers in the same purchase. Promotion discounts cannot be retroactively applied to previous orders even if those orders have not yet shipped.

Coupon codes must be entered at check out (click “Apply Coupon Code” and enter code in box) to qualify; those entered anywhere else will not be applied.

 

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